Support Channels#
Stakater provides support via these channels depending on the support tier and the severity of the request:
- Email: For documenting and providing detailed updates and progress reports
- Video and phone: When immediate or more personal communication is necessary
- Chat: For quick, real-time interactions during troubleshooting, foremost Slack
- Service desk portal: Where you can log in at any time to view the latest updates, add information or ask questions
- Onsite visit: When physical presence is required